Refund Policy

Oaklet Notes Pro is sold through three distinct channels. Who acts as the Merchant of Record depends on the channel:

1.1 Direct purchases (website): Lemon Squeezy, LLC ("LemonSqueezy") acts as our Merchant of Record. LemonSqueezy handles all billing, invoicing, sales tax, and refund processing for direct purchases.

1.2 Apple App Store purchases (iOS / macOS App Store): Apple Inc. acts as the Merchant of Record. Apple handles all billing, payment processing, sales tax collection, and refunds for App Store transactions, in accordance with Apple Media Services Terms. Oceanoax has no control over App Store transactions and cannot directly access, modify, or refund these purchases.

1.3 Google Play purchases (Android): Subscriptions bought in the Google Play version of Oaklet Notes are paid through Google Play's billing system and are governed by the Google Play Terms of Service. Google collects the payment and manages the subscription. Depending on your country, Google or Oceanoax is the Merchant of Record. Oceanoax does not receive your payment details.

1.4 Microsoft Store version (Windows): Oaklet Notes for Windows installed from the Microsoft Store does not sell Pro through the Microsoft Store. Pro for that version is bought on our website, so Section 1.1 applies.

Oaklet Notes includes a free 30-day Pro trial in the app, so you can try Pro before you buy.

2.1 Which payments these rules cover. Sections 2.2 and 2.3 apply to payments for direct purchases (Section 1.1) made on or after the Effective Date of this policy, including renewals and plan changes, and to refund requests for Google Play purchases (Section 1.3) that we handle after the first 48 hours. Purchases made before that date are governed by the refund policy in effect when they were made. Sections 2.4 to 2.6 apply to all refunds. Apple App Store purchases are refunded by Apple (Section 3).

2.2 Subscriptions. Except as described in Sections 2.3 and 2.4, monthly and annual subscription payments, including renewals, are non-refundable, and we do not give prorated refunds for unused time. When you cancel, automatic renewal stops and you keep Pro until the end of the billing period you have already paid for.

2.3 Cases we review. We may, at our discretion and case by case, refund a payment in whole or in part, for example if you were charged twice, if you did not authorize a charge, if a technical problem prevents you from using Pro and we cannot fix it, or if a purchase was clearly made by mistake. This is not a promise of a refund.

2.4 Refunds required by law. Nothing in this policy limits your rights under applicable consumer law. Where applicable law requires a refund, including a prorated refund, we provide it. The right of withdrawal for consumers in the European Economic Area and the United Kingdom is described in Section 5.

2.5 What a refund means for Pro. When a monthly or annual subscription payment is fully refunded or charged back, your license to the Pro features obtained through that payment ends, and you are not entitled to keep any Pro features under the feature wave system described in our Terms of Service. Feature-wave access applies only to paid subscription periods that end without a full refund. This also applies to refunds issued by LemonSqueezy or Google. If we refund part of a payment for the unused time of a subscription, your subscription ends on the date of the refund, and you are not entitled to keep any Pro features under the feature wave system. If we refund part of a payment as a credit or goodwill gesture, your subscription and license continue.

2.6 Fraud and abuse. We may decline a refund if we find evidence of fraud, refund abuse, resale of activation codes, or other manipulative behavior.

Direct purchases (LemonSqueezy): Subscription renewals (monthly or annual) are non-refundable, unless required by applicable law. We recommend canceling your subscription before the next billing date if you no longer wish to continue. Upon cancellation, you retain access to Pro features until the end of your current billing period. You can cancel at any time through the LemonSqueezy customer portal (linked in your purchase receipt email) or by contacting us.

Apple App Store purchases: Refunds for App Store subscriptions, including renewals, are at Apple's sole discretion in accordance with Apple's policies. You may request a refund through reportaproblem.apple.com — Oceanoax has no control over Apple's refund decisions. To cancel an App Store subscription, go to Settings → Apple ID → Subscriptions on your device. Upon cancellation, you retain Pro access until the end of your current billing period.

Google Play purchases: Within 48 hours of a purchase, you can request a refund from Google, and Google decides based on the details of the purchase. If Google does not refund it, or after 48 hours, you can contact us at support@oakletnotes.com, and the refund rules in Section 2 apply, as they do to direct purchases. Under Google Play's general policy, canceling a subscription does not refund the current billing period, and you keep Pro until that period ends. To cancel, open Subscriptions in Google Play, or go to Settings → License → Manage Subscription in Oaklet Notes, which opens Google Play's subscription page. Uninstalling the app does not cancel your subscription.

For direct purchases (LemonSqueezy), email your refund request to support@oakletnotes.com with your order number or the email address used for the purchase. You can cancel your subscription's renewal at any time in the LemonSqueezy customer portal linked in your purchase receipt.

Refund requests are typically processed within 5–10 business days. The exact timing depends on your payment provider and financial institution.

For Apple App Store purchases, refunds must be requested directly from Apple. Oceanoax does not have access to App Store transactions and cannot process these refunds:

1. On your iPhone or iPad: open Settings → Apple ID → Media & Purchases → View Account → Purchase History, find the Oaklet Notes purchase, and tap "Report a Problem".
2. On any device, visit https://reportaproblem.apple.com, sign in with your Apple ID, find the Oaklet Notes purchase, and select "Request a Refund".

Apple will review your request and notify you of the decision directly. We are unable to influence or expedite Apple's review process.

For Google Play purchases:

1. Within 48 hours of the purchase, request a refund from Google: on a computer, go to play.google.com, click your profile picture, then Payments & subscriptions → Budget & order history, click "Report a problem" next to the Oaklet Notes order, and note that you'd like a refund. According to Google, if a refund is issued, you lose access to the item.
2. If Google does not refund it, or after 48 hours, email support@oakletnotes.com with your Google Play order number. We review the request under the refund rules in Section 2.

For direct purchases (LemonSqueezy): If you are a consumer in the European Economic Area or the United Kingdom, you may withdraw from your purchase within fourteen (14) days of the purchase date without giving a reason and receive a full refund. This right applies when you first buy a subscription. It does not apply again to automatic renewals of the same subscription, unless applicable law gives you a new right to cancel. To withdraw, email support@oakletnotes.com.

For Apple App Store purchases: EU/UK consumer rights, including the right of withdrawal, are governed by Apple Media Services Terms and processed by Apple. Please refer to Apple's terms for the applicable withdrawal mechanism in your jurisdiction.

For Google Play purchases: EU/UK consumer rights for Google Play purchases, including any right of withdrawal, are handled under Google Play's terms and refund policies and applicable consumer law. Google notes that users in some countries may be able to cancel a subscription immediately and receive a prorated refund.

Except where applicable law requires a refund, refunds may be declined in the following circumstances:

• The request is not eligible under Section 2 (for example, a request to refund a subscription payment, including a renewal, that does not fall under Section 2.3 or 2.4, or, for a purchase made before the Effective Date of this policy, a request that the refund policy in effect when it was made did not cover);
• Evidence of fraud, refund abuse, resale of activation codes, or other violation of our Terms of Service.

We encourage you to contact us before initiating a chargeback through your bank or credit card company. We are committed to resolving any issues promptly and a direct refund request is typically faster and simpler than a formal dispute process.

If you have any questions about this Refund Policy, please contact: